Terms of service
By purchasing products via the Winery Website you both agree and are bound by the terms and conditions listed on this web page. These terms and conditions may be amended by WHISTLING BUOY LTD at any time by posting amended or new terms on this website.
PRIVACY POLICY
We respect and honour the privacy of our customers. We will not at any stage sell or rent your personal information to any third parties. If you agree to sign up to our wine club or mailing list; your details will be added to our database to receive updated information. Any personal details collected by WHISTLING BUOY LTD are stored in a private database that will only be used to support your customer relationship with us.
SALE OF LIQUOR ACT
WHISTLING BUOY LTD is a New Zealand owned off license as defined in New Zealand’s Sale of Liquor Act and is legally authorised to promote, sell and deliver wine via online or mail order. It is illegal for WHISTLING BUOY LTD to sell liquor to any persons under the age of 18. It is also illegal for anyone to purchase alcohol who is under 18 and to make a false declaration of their age in order to purchase liquor. It is against the law to use this website to purchase liquor if you are under the age of 18.
RETURNS AND REFUND POLICY
WHISTLING BUOY LTD will make every effort to ensure that your purchases are not faulty or defective. Under the Consumers Guarantees Act we will replace goods that are not of merchantable quality. If you are not satisfied in regards to your purchase(s) please feel free to contact us at +64 (03) 445 0897.
PAYMENT POLICY
WHISTLING BUOY LTD accepts all payments via PayPal. As a New Zealand owned organisation all payments are made in New Zealand dollars, inclusive of 15% GST. The name that will appear on your statement will be WHISTLING BUOY LTD.
PAYMENT SECURITY
WHISTLING BUOY LTD does not retain any credit card information provided by our customers. All payments are done securely through our bank and payment provider. Our payment providers are committed to data security and use a variety of technologies and procedures to help protect personal information from unauthorised access.
DELIVERY TIMES
WHISTLING BUOY LTD will aim to deliver all purchases within two to five working days. Purchases can be made internationally however an additional cost will be incurred. For more information on these additional costs please contact us on +64 (03) 445 0897.
AGE REQUIREMENT
You must be 18 years or older.